Support

Something wrong, or a question? Email njcommute@j0wy.com. It helps to say which card and stop, roughly when, and what the card showed. The device ID in Settings (tap it to copy) lets us find your card.

The card didn't appear on my Lock Screen

• A card starts on its own only inside the days and times you set for it. Check the card's window in the app.
• In the iPhone's Settings, under NJ Commute, make sure Live Activities are allowed.
• The card needs a network connection to start and to stay up to date.

The countdown doesn't match the bus

The card counts down to NJ TRANSIT's prediction, which is only as good as the bus's or train's own report. When the prediction is late, the card shows the timetable beside it so you can see by how much. When the data is more than a minute old, the card says so: treat the time as a guide.

Why does it ask for location “Always”?

So the card can notice you arriving at your stop with the phone in your pocket, and tell when you've boarded and got off. Location is sent only from when you reach a card's stop until you get off. “While Using” works too: tap Boarded on the card when you get on. The Privacy Policy has the details.

Alerts

Delay alerts and next-bus alerts can be turned on or off, and the delay that triggers one set, in the app's Settings.

Deleting your data

In the app's Settings, tap Forget this device. See the Privacy Policy for what that deletes.

About the data

Schedule and real-time data come from NJ TRANSIT developer feeds. NJ Commute is not affiliated with or endorsed by NJ TRANSIT, so for questions about service, fares or lost property, contact NJ TRANSIT directly.